Frequently Asked Questions
Everything you need to know about our celestial beauty products.
Are Black Moon Cosmetics products vegan and cruelty-free?
Yes, we are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
When will my order ship?
Orders are typically processed within 2-4 business days. Once shipped, you will receive a tracking number via email to follow your package's journey.
Do you ship internationally?
We offer worldwide shipping to most countries. Shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
Due to the hygienic nature of cosmetics, we do not accept returns or exchanges. However, if your item arrives damaged, please contact our support team within 14 days for a replacement.
How can I stay updated on new product launches?
The best way to stay in the loop is by signing up for our newsletter or following our official social media channels for exclusive sneak peeks and release dates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and seamless checkout experience.